Start your claim online
It's often quicker to start your claim online than calling us. Just use our form to tell us what's happened and what you're claiming for.
Start your claim onlineClaims
Opening hours
Opening hours:
- Mon - Fri 8am - 6pm
- Saturday Closed
- Sunday Closed
- Bank holidays 9am - 2pm
What we’ll ask you for:
- Your policy number.
- Details about your trip.
- Who's claiming.
- What happened.
Making a medical claim
If you need to make a claim for medical and other expenses for inpatient medical treatment, please call our assistance service before visiting any clinic or hospital, if possible. They will be able to tell you the most appropriate medical facility to treat you.
Lines are open 24 hours a day, 365 days a year. Please quote reference IGCS 1482 when you call.
Call from the UK
Call from anywhere in the world
For any routine or simple outpatient treatment (as long as it is less than £500), please pay yourself and claim back the relevant expenses when you return to the UK.